The Secret to Our Sauce

At VistaComm, we’ve grown a lot of businesses, measured a lot of metrics and pioneered a lot of initiatives. Not to mention, we’ve met a lot of neat people along the way. Some clients have come and gone, others have partnered with us for the long haul, but none have been taken for granted.

What’s the secret to our sauce, you might ask? While we could tell you it’s an undisclosed family recipe, the reality is it’s emblazed on the archway in our office: Engaged Associates. Delighted Customers. Growth. Honestly, this isn’t a statement we tout outside of our office much. But these are the pillars that drive our everyday interactions, and they translate to darn good business practices that are just as applicable to your customer relationships as they are ours. Here’s how these ingredients add zest to our client relationships:

We really love what we do. Really. Steve Jobs once said, “The only way to do great work is to love what you do.” We have a cohesive team at VistaComm. Each person has been selected for not only their talents, but also their passion. And it shows in their work and in their contributions to the team. We recently surveyed them on the company benefits they most appreciate, and our team bonding activities—like quarterly office potlucks—were among the top. Having such strong synergy adds momentum to everything we do!

We believe in relationship-building. The launch/delivery/sale is not the last you’ll hear from us. Hours of strategizing, planning and conversation precedes the final delivery of a project, which is just the beginning of your relationship with VistaComm. Checking in with clients on a regular basis is the purpose of our client service team. Keeping tabs on website performance is a core function of our tech team. Our journalists curate stories daily. But most importantly, our clients know we’re only a mere phone call, email or visit away, ready to answer their questions or support them in their next endeavor.

We ask for feedback.  We always maintain an open line of communication with clients about how they feel we’ve served them. Are they getting the results they expect? Could we do something differently to better fit their workflow? Were they thrilled with the outcome of their project? All of these are important comments to draw upon and are a part of an ongoing conversation important to any working relationship.

We ask for referrals. Growth goes both ways. Not only do we expect our clients to experience growth in revenue, communication, customer loyalty and conversions, but we ask them to keep us in mind if they know of someone else who could benefit from these results. We want to grow and share our talents just like our clients. (Of course, we share some love in the form of a referral credit to express our appreciation!)

We love our clients!

If you’re looking for a marketing partner and like the values VistaComm is built upon, we’d love to talk! Give us a call today at 866-752-7707.

See More Here: The Secret to Our Sauce

Now That’s an Irishman

Being Irish is fun—mostly because the Irish people are a lot of fun. There’s a lot of positivity in the Irish culture, which has a continuing influence on our American culture even today.

Our family originated in County Roscommon in the middle of Ireland. My great grandfather came to America after the potato famine in 1860 or so. Family history has it that my name in Ireland was O’Byrne but was changed to Byrne by my ancestor as he came through Ellis Island. The “O” was dropped to ‘de-Irish’ our name because, at that time, the significant Irish influx was not particularly welcome. The reason given for that attitude was pretty much what we hear today—the industrious Irish were taking jobs from others.

[caption id="attachment_3521" align="aligncenter" width="600"] Along the western shore of Ireland. Photo by Lynne Byrne.[/caption]

The Irish have both made and make so many significant contributions to our society. There’s something magic about the culture. If you haven’t noticed that in your neighborhood, it is worth a trip to Ireland to understand what I’m talking about.

I’ve visited Ireland five times, and my Scandinavian wife, Lynne, has been there even more often. She LOVES Ireland and especially the Irish people. It’s a destination of choice for her. Lynne is captivated by their generally good nature, humor, stories, music, art, ocean shores and their love of America and Americans—the whole package. And the beautiful, picturesque shining green grasses of their rural landscape are special, too.

[caption id="attachment_3523" align="aligncenter" width="800"] Left: Ashford Castle, County Mayo, Ireland. Right: Ireland cottage. Photos by Lynne Byrne.[/caption]

If you plan to visit Ireland, be prepared to be peppered with questions about America. They know a whole lot about us but are curious to know even more. Ireland and the Irish are wonderful friends of America...and Americans. I take great pride in my heritage and appreciate the opportunity to share its many cornerstones daily, right here in America.

Editor’s Note: VistaComm has been owned and operated by Bill Byrne for the past 21 years. His Irish spirit drives the ingenuity of our company and country. We celebrate those of Irish heritage a little extra today!

[caption id="attachment_3525" align="aligncenter" width="600"] Photo by Lynne Byrne.[/caption]

Source Here: Now That’s an Irishman